Refund Policy

At Gaionix AI, we are committed to providing high-quality AI services. This Refund Policy outlines the terms under which refunds may be issued.

1. Service Fees

All service fees are non-refundable unless otherwise stated. This includes monthly subscription fees, topup fees, and transaction fees for successfully processed payments.

2. Failed Transactions

If a transaction fails due to an error on our end, the full amount will be refunded to the originating account within 5-7 working days. Failed transactions due to insufficient funds or incorrect account details are not eligible for refunds.

3. Refund Request Process

To request a refund, please contact our support team at hello@gaionix.com with your transaction details. We will review your request and respond within 3-5 business days.

4. Exceptions

Refund requests submitted more than 90 days after the original transaction date may not be eligible. We reserve the right to deny refund requests that appear to be fraudulent or abusive.

5. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the new policy.