Refund Policy

At Gaionix AI, we are committed to providing reliable, transparent, and high-performance AI infrastructure services. This Refund Policy outlines the terms and guidelines under which refunds may be issued.

1. Platform & Usage Fees

All token packages, balance top-ups, and subscription fees are non-refundable once consumed or credited, except where technical system discrepancies or billing errors occur on our infrastructure.

2. Failed Transactions & Gateway Errors

If a payment or top-up transaction fails due to a verified issue within the Gaionix payment pipeline, the full billed amount will be credited back within 5–7 business days.

3. Submitting a Refund Request

To request a billing review or refund, please reach out to our team at <a href="mailto:hello@gaionix.com">hello@gaionix.com</a> with your Account ID and transaction reference number.

4. Fraud Prevention & Abuse

Gaionix AI reserves the right to decline refund requests that exhibit patterns of abuse, chargeback fraud, or violation of our Terms & Conditions.

5. Policy Revisions

We may update this policy periodically. Continued use of Gaionix AI indicates acceptance of the updated terms.